after hours

To report a leak after hours please call our office at 423-743-6202

file downloads

To download the following files simply right click the link and save the file.

rates & policies


  • Your payment must be posted in our office on or before 3:00 pm on the 4th of each month as indicated on the front of the bill. Please allow adequate time for delivery when mailing payments. Payments not received due to non delivery through the postal service are the responsibility of the customer.
  • The due date on your bill is for your current charges and will include any previous unpaid balance. If you have a previous balance left unpaid for over 30 days, even if the current charges are paid in full, your account is subject to cut off.
  • Failure to make payment as stated above will result in termination of service. Unpaid payments in full will be subject to collection services.
  • You may pay online by bank account transfer or credit card by clicking here.
  • If you cannot pay your water bill due to hardship, you may call the office at 423-743-6202 for arrangement information.

read more

pay your bill online!

We now offer the ability to pay your utility bill online. To pay your bill, simply click the link below and you will be redirected to our fast and secure bill payment system.

Please note: There is a convenience fee for all online bill payments.

Click here to pay your bill.

news and events

June 1, 2014


The utility in the past four (4) years has replaced 6.5 miles of 12", 10", and 4" water line, and constructed a new 267,000 gallon water tank. Also, all water meters have been replaced with more accurate radio read meters.  Two new utility trucks were purchased, a Ford F-150 and a Ford F-250.

read more